When a homeowner in Sylvania needs a plumber, they don’t open the phone book. They search “plumber near me” or “plumber Sylvania Ohio.”
Google shows them three things first:
- Ads at the top
- The map pack: three local businesses with a map, stars and a phone button
- Regular results below
Most local calls come from the map pack and the top few results. If you’re not there, you’re invisible to people who need you right now.
That’s what local SEO is: showing up when nearby people search for what you do.
How Google picks who shows up
Google says local results are based on three things:
- Relevance: Does your business match what they searched? (Do you really do “water heater repair”?)
- Distance: How close are you to the person searching, or the town they searched?
- Prominence: How well known are you? Reviews, links, mentions, your website and more.
You can’t change where your shop is. But you can work hard on relevance and prominence.
Step 1: Own your Google Business Profile
Your Google Business Profile (GBP) is the box that shows up in Maps and the map pack. It’s free, and it’s the most important marketing you have.
Fill out every part:
- Business name: your real name only. No extra keywords.
- Primary category: the one that best matches your main service (“Roofing contractor,” not “Contractor”).
- Extra categories: add the other real services you offer.
- Service area: list the towns and counties you actually serve.
- Hours: keep them right, including holidays.
- Phone and website: use a local number if you can.
- Services: list each service with a short description.
- Description: plain words about what you do, where and why people choose you.
- Photos: real photos of your team, trucks and jobs. Add new ones every month.
Stay active:
- Post an update, offer or project photo every week.
- Answer every review, good or bad.
- Answer questions people ask on your profile.
Never break the rules. Google’s guidelines say your name must be your real name, your address must be real, and service-area businesses should hide their address if customers don’t come to them. Breaking these rules can get your profile suspended, and getting it back is slow and painful.
Step 2: Get reviews every week
Reviews are one of the biggest parts of “prominence.” Google says that more reviews and good ratings can help your ranking. Homeowners read them before they call.
- Ask every customer, right after the job, when they’re happiest.
- Make it easy: send a text with a direct link to your review page.
- Answer every review within a few days.
- Never buy reviews or pay people for good ones. It breaks Google’s rules and federal law.
Aim for a steady flow, like 4 to 8 new reviews a month, not 50 in one week and then nothing. Use the review goal calculator to set a target. Read more in Reviews and Reputation.
Step 3: Build a website that explains everything
Your website tells Google, in detail, what you do and where. Think of it as your best salesman, working 24/7.
One page for each service
Don’t put everything on one “Services” page. Make a page for each main service:
- Roof replacement
- Roof repair
- Storm damage
- Gutters
- Siding
Each page should answer the questions homeowners really ask: what it is, signs you need it, how it works, how long it takes, what affects the price, your warranty and photos of real jobs.
One page for each town you truly serve
If you serve Toledo, Perrysburg, Maumee, Sylvania and Bowling Green, make a page for each. But make each page truly different:
- Jobs you’ve done in that town (with photos and street names if the customer allows it)
- Reviews from customers in that town
- Local details: common home ages, local permit rules, weather issues
- Neighborhoods you work in
Copy-paste pages don’t work. A page that just swaps “Toledo” for “Maumee” with the same words is thin content. Google mostly ignores those pages, and homeowners can tell.
This is the idea behind our Growth Engine’s 25 to 30 ranking pages: real service pages and real town pages, each written to answer real questions.
Basic website must-haves
- Your phone number big at the top, tap-to-call on phones
- A simple form on every page
- Fast loading on phones
- Your name, address and phone the same everywhere
- Reviews and photos on every page
- A clear offer (“Free inspection this week”)
Step 4: Get your name out there
Google looks at mentions of your business around the web. These are called citations and links.
- Directories: Home Pros Ohio, Bing Places, Apple Business Connect, Yelp, Angi, the BBB and your local chamber of commerce. Use the exact same name, address and phone on every one.
- Local links: sponsor a local team or event and ask for a link on their site. Join your chamber. Get listed by suppliers you buy from.
- Local news: offer tips to local news before storm season. “How to check your roof after hail.”
Step 5: Track what works
- Watch the Performance section in your Google Business Profile: calls, website clicks and direction requests.
- Ask every caller how they found you.
- Use the lead source ROI calculator to compare Google with your other lead sources.
Common mistakes that hurt rankings
- Keyword stuffing your Google name (“Best Roofer Toledo OH Cheap Roofing”). This can get you suspended.
- Fake addresses or virtual offices. Also a suspension risk.
- Copy-paste town pages.
- Ignoring reviews, especially bad ones.
- Different phone numbers on different sites.
- A slow website that’s hard to use on a phone.
- Buying links or reviews.
A Northwest Ohio local SEO calendar
- January: Update photos and services. Post winter tips (frozen pipes, ice dams).
- March: Post storm-prep tips. Make sure your hours and phone are right before the busy season.
- May: Ask spring customers for reviews. Add new job photos every week.
- July: Post AC and summer tips. Add a page for any new town you’ve started serving.
- September: Fall offers (gutters, furnace checks). Ask for reviews from summer jobs.
- November: Holiday hours. A yearly “thank you” post.
The bottom line
Local SEO isn’t magic. It’s doing simple things every week:
- Keep your Google profile complete and active.
- Get new reviews every week, and answer them.
- Build real service and town pages.
- Keep your name, address and phone the same everywhere.
- Track your calls.
Do these for six months and you’ll show up more often than most of your competitors, who mostly do none of them.
